Jewelry is delicate by nature. If your piece needs a repair, please go to our repair page. Our team will evaluate your piece and stay in touch with any associated repair costs.  

• Clients are responsible for all shipping charges (to and from our office).
• Pricing for repairs vary case by case
• Sizing fees varies depending how many sizes your piece is increasing or decreasing. Note: We cannot size eternity bands. 
• Those outside of the U.S. are responsible for import fees and customs charges in addition to shipping and repair costs

 Shipping Process for repairs:

 When creating your shipping label, please address and send your repair to:

BIDR

3000 Kingman Street Suite 215

Metairie, La 70006

​Please ensure the shipment requires a signature on delivery and that your jewelry is carefully packed and padded. We will not be responsible if your piece is damaged in transit due to poor packaging. We will let you know once we have received your package, give you the cost, and inform you of an expected turnaround time frame. 

 For questions regarding repairs and resizing, please contact our customer service specialists at info@brillianceindiamonds.com.