Customer Care Specialist

Brilliance in Diamonds is looking for a paid, full-time customer care superstar to be the front line of communication with our clientele. We are looking for someone with a warm personality and the ability to deliver customer service that captures the magic of love that is synonymous with the Brilliance in Diamonds brand experience. The ideal candidate understands the need for an exceptional customer experience, while having the ability to multi-task and stay organized. We mark the most important moments in people’s lives - your involvement will contribute to the special occasions for our clients. This is a hybrid role that will allow flexibility in working in-store and remotely (5) days a week Monday – Friday.

The Role

Consistently deliver a remarkable customer service experience by acting as the front line of communication (primarily via email, live chat, and social media messaging)
Work extensively with customers to provide timely solutions including: order follow-up, shipment tracking, order updates, etc.
Work with the Production Coordinator on changes to the order, client order timelines, status updates and rush requests
Provide clients with the best possible experience with the company through effective communication, timely responses, and an upbeat attitude
Proactively look for opportunities to improve the customer experience
Help to oversee web orders, jewelry repairs, and custom projects
Keeping client projects organized and managed
Organizing all outgoing e-commerce shipments
Collaborate with management to escalate customer issues when necessary to provide most seamless customer experience possible

About You

Experienced with Instagram, Facebook, Pinterest and other social media platforms
Highly motivated, self-starter with excellent time management and prioritization skills
Able to work as part of a team as well as independently
A friendly, approachable personality
Have a love for styling and accessorizing
Have drive for success and a creative spirit
Strong organization skills and dedication to completing tasks and projects in a timely manner
Continuously adapt as the business evolves and grows
Able to wear many hats and open to take on new tasks depending on interest, skills, and experience
Ability to creatively and effectively problem-solve varying customer requests

Requirements

Bachelor’s Degree preferred
Must be proficient in Excel and Mac computers and Google Suite
Exceptional written and verbal communication skills

How to Apply

If you think this sounds like you, we look forward to hearing from you, please make sure to include a cover letter in your application detailing the following:

Email us at info@brillianceindiamonds.com with the subject line “Customer Care Specialist”.

1. Your favorite ring from our Instagram and why
2. Your resume, highlighting relevant experience
3. Why do you think you would be a perfect fit for this role?
4. Why do you want to work at Brilliance in Diamonds?

Join a one-of-a-kind company that is rapidly growing and wants you to grow and evolve with us!

We can’t wait to meet you!

- Kevin and Liz